Vision
Epic Intellect: Healthy and Happy Minds
Mission
To make positive personal transformation a reality.
Values
Honesty
Honesty
with Our Clients
We value honesty in dealing with clients and staff. Honesty is the foundation upon which client-Associate relationships are built and maintained.
Honesty is demonstrated when we clearly outline what benefits the client could experience with treatment, how long it could take and what commitment is required of them (in terms of changes they need to make to succeed in treatment).
Honesty
with Our People
All our Associates are genuinely committed to the beneficial modalities that they provide. They believe in what they do, and this results in better outcomes for our clients.
Our Associates will always be up-front about what they can and cannot do with the solutions they provide.
All Associates and staff who work within Epic Intellect demonstrate honesty to themselves and their clients by endorsing solutions that Associates have successfully employed before with other clients.
Honesty
with Our Services
We are committed to resolving the issues that our clients come to us to resolve.
Whether it is something we can do or an issue that requires external support, we seek a resolution for our clients regardless of whether we can directly deliver the services that they may need.
In the situation where a new or experimental modality is practised, the Associate will advise of this before implementing a solution for the client.
Kindness
Kindness
for Our Clients
We approach every client with the attitude of helping them to overcome their personal challenges.
Our kindness is evident with the way we show empathy and genuine concern for the people we meet, client or non-client alike.
Kindness
for Our People
We operate by the principle that we treat our staff as we treat our clients. Both are an asset to our business, and without our staff, there is no business.
Staff can see kindness in action when they see the founders treating each other, as well as they, treat other staff members.
The qualities that make for our kindness-based workplace are:
Advocating for others less fortunate than us
- Being approachable
- Being a listener
- Being patient
- Being generous
- Encouraging innovation
- Placing people before $$$
- Seeking understanding
- Being considerate
- Respecting differences between people
- Sometimes putting aside what we want for the benefit of what others want
Kindness
for Our Services
We are committed to resolving the issues that our clients come to us to resolve.
Whether it is something we can do or an issue that requires external support, we seek a resolution for our clients regardless of whether we can directly deliver the services that they may need.
In the situation where a new or experimental modality is practised, the Associate will advise of this before implementing a solution for the client.
Compassion
Compassion
for Our Clients
Our clients, or potential clients, may from time to time experience such hardship or change in personal circumstances that prevent them from accessing treatment with us.
We demonstrate compassion by helping people, on a demonstrated needs-basis, by reducing our normal service fees, or not charging at all in extreme hardship cases.
Compassion
for Our People
Compassion to our staff is evidenced by having a flexible approach to staff requirements.
This is evidenced by:
- Encouraging staff to engage in community or volunteer services that reinforce the engaged expression of compassion beyond monetary gain
- Providing flexible working hours
- Understanding exceptional circumstances and how we can provide support for our staff during those times
- Appreciation of cultural, religious, race, gender and orientation differences
- Supporting staff undergoing difficulties with the appropriate help necessary to enable them to work with integrity and dignity.
Compassion
for Our Services
We are committed to resolving the issues that our clients come to us to resolve.
Whether it is something we can do or an issue that requires external support, we seek a resolution for our clients regardless of whether we can directly deliver the services that they may need.
In the situation where a new or experimental modality is practiced, the Associate will advise of this before implementing a solution for the client.
Value
Value
for Our Clients
Epic Intellect employees believe that clients are not that different to us. We have families, friends and difficulties in life just like our clients do.
On this basis, we know money can be hard to come by, and thus we charge according to the life-changing solutions we provide, balanced against the financial needs of our clients.
Value for Money is evidenced when clients get assistance at a reasonable price, by a qualified professional, who has the client’s interests in mind.
When we have assisted our clients, they make savings when not having to pursue further treatments outside our services. This can literally save them hundreds of dollars, and in some cases, thousands of dollars.
Value
for Our People
All Associates who work for Epic Intellect are qualified professionals who have experience within their treatment modalities.
The testimonials we have is a demonstrated application of the methodologies used as much as it is the experience and professionalism of our Associates.
All Associates are engaged in professional development / mentoring to ensure that their skills are current and that they are on a journey of learning throughout their career at Epic Intellect.
Our staff also experience value for their service by being paid according to reasonable and fair rates according to their experience and professionalism.
Value
for Our Services
We keep our services reasonably priced according to market pricing trends.
In a world where time is money, we recognise the value of time for our clients and do our best to keep our scheduled appointments on time.
We provide our services within a timely manner and endeavour to keep agreed-upon appointments.
Over 95% of appointments made do not make the client wait beyond 5 minutes of their set start time. This means that we value our clients time as a valuable resource for them and us alike.
In the situation where a new or experimental modality is practiced, the Associate will advise of this before implementing a solution for the client.